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FAQs

Frequently Asked Questions


Feel free to contact our team at 904-516-8588! We’re here to help.

Orders placed Thursday – Wednesday will be prepared fresh and ready for pick-up/delivery
the following Sunday.

Didn’t see an answer to your question? Feel free to contact our team at 904-516-8588! We’re
here to help.

Be sure to list any dislikes or allergies you may have in our comment box when placing your order. That way we can be sure to keep your meals far, far away from those items.

Our pick-up time on Sunday is 8:00 am – 3:00 pm.

If you aren’t able to make it for Sunday pick-up, please let us know so that we can figure out the best time and day for you to pick-up.

Our storefront is open by appointment only.

Give us a call and we will be able to take care of that for you! We do ask that you notify us before the Wednesday deadline so that we can stop any pending charges for that week.

Menus change weekly and are usually posted on our website by Thursday morning.

You will have until Wednesday at 11:59 pm to place your order for the upcoming Sunday pick-up/delivery day.

A new pre-set menu is available to view on the homepage of our website every Monday-Wednesday. Simply use the Order Now button on our homepage or navigate to the Meal Plans tab at the top of our website. Once there, add your desired meal plan to your cart and simply click Checkout to start the secure payment process. Enter in all of the requested information, choose delivery or pick up option and submit to complete your order. Deadline to order is every Wednesday by midnight.

Once your order is complete, leave the rest up to us! All of our food is cooked by health certified employees in our commercial store front. On Saturday, all delivery customers will receive a text notification confirming their delivery time for Sunday. If you are not able to pick-up at our store front or delivery time conflicts with your schedule, we encourage our customers to call us as soon as possible so we can accommodate.

Because FitMeals values its customer’s security, payments can be processed through PayPal, the leader in online transactions. For convenience, PayPal does not require you to setup a PayPal account. Secure credit card payments are also accepted at checkout if you prefer not to use PayPal. Currently, all orders can be picked up at our storefront location or delivered to your door in the Jacksonville, FL area only. Curious if we deliver to your area? Feel free to email us at fitmealsprep@gmail.com.

If you have any food allergies or specific dietary needs, you can simply leave us a note in the text box on your desired meal plan page then click add to cart to continue moving through the checkout process. If you forget to complete this section, simply email us at fitmealsprep@gmail.com with your allergies or diet requests and we will be happy to accommodate.